Frequently Asked Questions
Answers to Your Most Common Questions
What is your return policy?
We offer a 14-day return policy. Items must be unused, in original condition, and in the original packaging to be eligible for a return.
How long does shipping take?
Shipping times range from 5 days to 3 weeks, depending on your location and the shipping method chosen.
Do you offer free shipping?
Yes, we offer free shipping on all orders over $50. Orders below $50 have a flat shipping fee of $5.00.
Can I track my order?
Yes! Once your order is shipped, you'll receive a tracking number via email. Please note that USPS First Class Mail may not include tracking.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options.
Do you ship internationally?
Currently, we only ship within the United States. If we expand to international shipping, we will inform our customers.
How do I contact customer support?
You can reach our customer support team 24/7 via email at Info@welovepurple.com, or through our contact form on the website.
What should I do if I receive a damaged item?
If your item arrives damaged, please contact us immediately at Info@welovepurple.com, and we will arrange for a replacement or refund.
Can I cancel or change my order after placing it?
If your order hasn't been shipped yet, please contact us as soon as possible, and we will do our best to accommodate any changes or cancellations.
What happens if my item is out of stock?
If an item is back-ordered, we'll ship it to you as soon as it's back in stock, with no additional shipping fees.